Frequently Asked Questions

Ordering & Delivery

What delivery options do you offer?

We currently offer Free Same-Day Delivery and Express Delivery.

Free Same-Day Delivery is designed for customers who aren’t in a rush. These orders are coordinated with our daily delivery routes, so wait times may vary.

Express Delivery provides priority order processing and dispatch with an estimated delivery time of approximately 1–2 hours.

Available options, minimums, and fees are displayed during checkout.

What's the difference between Same-Day and Express Delivery?

Same-Day Delivery is our more economical option. Your order is added to our scheduled delivery routes and delivered during the day’s available delivery hours.

Express Delivery is for customers who need their order sooner. Express orders receive priority processing and dispatch and are generally delivered within approximately 1–2 hours.

Is Same-Day Delivery really free?

Qualifying orders may receive Free Same-Day Delivery when the required minimum purchase amount is met. Current minimums and available delivery options are shown at checkout.

How long does Same-Day Delivery take?

Same-Day Delivery does not have a guaranteed 1–2 hour delivery window. Orders are coordinated with other deliveries in your area and may take several hours depending on distance, order volume, traffic, weather, and driver availability.

Your order will be scheduled for delivery during the day’s available delivery hours.

How long does Express Delivery take?

Express Delivery is generally estimated at approximately 1–2 hours and receives priority processing and dispatch.

Delivery times are estimates and may vary because of traffic, distance, weather, order volume, or other circumstances outside our control.

I selected Same-Day Delivery. Can I upgrade to Express after ordering?

Yes, in many cases you can upgrade before your order has been dispatched.

Reply to your order confirmation message and ask your dispatcher about upgrading to Express Delivery. If Express service is still available, we’ll provide instructions for paying the additional delivery fee.

Can I schedule my delivery for a specific time or date?

Yes. When scheduling is available, you can select an available delivery date and/or time during checkout. Contact dispatch 214-885-9101!

Scheduled delivery availability may vary based on operating hours, driver availability, holidays, and order volume.

How will I know when my order is coming?

Our dispatch team will communicate important order and delivery updates.

Once your order is assigned and dispatched, we may provide an estimated arrival window.

How can I check my order status?

Text ORDER STATUS to 214-885-9101 and include your name or order number so our dispatch team can assist you.

Products & Age Verification

Do I need to show ID to order?

Yes! You must be 21+ to order. We require a valid government-issued ID at the time of delivery.

What products do you offer?

We offer a variety of vapes, disposable vapes, e-juices, and vape accessories. Check our website for the full selection.

What if an item I want is out of stock?

We update our inventory regularly. If something is out of stock, we can suggest a similar alternative.

Promotions & Rewards

Do you offer discounts or promotions?

Yes! We frequently run promotions, including our March Scratch-Off Giveaway! Follow us on social media for updates on new deals.

Do you have a rewards program?

We’re working on a loyalty program—stay tuned!

Returns & Support

Can I return or exchange a product?

Due to hygiene and safety reasons, we do not accept returns on vape products. However, if you receive a defective item, contact us within 24 hours for assistance.

What if I have an issue with my order?

If you experience any problems, reach out to our support team or dispatch and we’ll make it right!

Hour of Operation

We’re Open 24 Hours 7 Days a Week

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